Student Support Staff and Services
There are a number of different people working behind the scenes to ensure that you receive maximum support for your studies.
As well as a dedicated Programme Leader, each course has its own Academic Coordinator who is the first point of call for all administrative requests and whose responsibilities includes the full range of administrative services that you would expect from an administrator. These include providing academic information, maintaining student records; assisting with student enrolment; amendments to registration; timetables and room bookings; graduation lists.
Student administration is overseen by a Registry team with overall management of student records, including funding, degree certificates, transcripts, letters student ID cards, travel discounts and TOTUM PRO, amongst others. Registry also coordinates student complaints, supports Assessment Boards and processes such as mitigating circumstances or appeals and operates the Institute’s Data Protection Office. Registry can be contacted via firstname.lastname@example.org.
There is a Professional Bodies and Internal Academic Support Manager whose roles includes acting as a link to the professional bodies that accredit our courses, such as United Kingdom Council for Psychotherapy (UKCP) and British Association of Counselling and Psychotherapy (BACP). Naj can be contacted at email@example.com
There are a Finance officer and Finance team whose responsibilities include overseeing all financial arrangements pertaining to your studies. For more information, see the section entitled ‘Money, fees and student finance’. The finance manager can be contacted at Finance@metanoia.ac.uk.
There is a Disability Support Officer whose role involves supporting students with disabilities during their studies, including, where appropriate applying for Disability Support Allowance. For more information see the section entitled ‘Support for students with disabilities.’ The DSO can be contacted at firstname.lastname@example.org.
There is a dedicated Safeguarding Officer who is there to support any users of Metanoia Institute where there are particular safeguarding concerns. For full details of this policy see the Equality and Diversity Section. The Safeguarding Officer can be contacted at email@example.com
There is a Student Liaison Officer whose role involves supporting students in all aspects of college life, including organising and developing student support groups, such as LGBT+ and BME groups. The SLO can be contacted at firstname.lastname@example.org.
There are two clinical placements and development officers whose role involves developing links and counselling placements opportunities for our counselling and psychotherapy students. They can be contacted at email@example.com.