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Moodle Multi-Factor Authentication

As Metanoia continues to review and improve our data security processes we are moving ALL users to MFA to access Moodle and other cloud based systems.

All students and staff will be contacted via email with the date of their account update a week in advance. 

In the meantime, please ensure that you know the login details for your Metanoia email(Office 365), and also ensure the contact details for alternate email and phone number are correct and up to date via this page: https://mysignins.microsoft.com/security-info

We have provided some FAQ below and also some "how to" presentations to help you with this transition. 

MFA will add a safe and secure two-step verification method to your online access to Moodle from a range of authentication options (such as phone call or text message) to access your Moodle and other applications. The implementation of MFA means that an extra authentication step may be required when accessing Office365 applications and Moodle.

Metanoia holds a large quantity of personal data, of both staff and students and this process will enable us as an institute to hold this data in a more secure system. 

To access Moodle after your switch over date, you will need to log in using your Metanoia email and password via the grey button on the login page.

Multi-Factor Authentication FAQ


MFA (multi-factor authentication) provides an additional layer of security on top of your username and password when you access Metanoia resources such as Moodle. Once set up, it is easy to use and provides increased protection against cyber-attacks and helps with improving our digital experience. 


Once your account has been switched over you should use the Grey Button currently labeled "All Staff/Student Login Above" We are in the process of changing the text in this button.

This button has the Windows four button square.


Yes. Your permissions and access will not change once you have moved to the new login process


You are likely to have received this email as you are attempting to log in via the old method or have requested a password reset via the old method of accessing Moodle.

Please visit here: https://moodle.metanoia.ac.uk and click on the grey button and click on the "can't access your account" link and follow the instructions to reset you Office 365 password. 

Once this is complete you should be able to access Moodle via the grey button.


Due to the large number of Moodle accounts we are moving students and staff over on phased basis on different dates. We are hoping to complete this process by the end of March. Students and staff will be advised about their switch over date via email.

Please note, students who enrolled from September 2022 will be the first students to be switched over to the new login process. 

After "September 2022 enrolled students" have been switched, students account will be switched over together with their fellow students on their modality. We will received an email one week in advance of the your switch over date.

Students who enrolled before September 2022 are advised to update their Office 365 "Security Info" before their switch over date. You should have received an email explaining the how to complete this process. This process is also detailed in the below presentation.



Yes. You will need to login differently.

The auto complete will prompt you to login via the old method. Once your account has been switched over the button and process will have been changed so your auto complete will not work.

You will need to click on the grey button to login rather than using auto complete. 


Once you have been switched your password and access will be the same as your current Office 365 account. To change this password you need to click on the grey button and then click on "Can't access your account" this will take you process which you currently follow to reset your Office 365 account.


Please do read these FAQs as we have hopefully covered the main problems or issues. If you are still requiring help, please refer back to your switch over email and see below for powerpoint presentations which explains the process in more detail.