FAQs FOR ATTENDEES WHO HAVE PURCHASED THEIR TICKET

How to I get into the event?

Entry is via the Eventbrite event page - https://www.eventbrite.co.uk/x/metanoia-research-academy-2024-tickets-631537284017

The above page, when logged into Eventbrite shows a Zoom joining link. Click this to join the session, it becomes active during the event.

The waiting room opens from 09:00.

Please connect in good time, leave the Zoom software open and we will let you into the main room around 09:15.

Don’t use any meeting ID shown on the page to connect manually, they will not get you into the event. Click the link contained on the above page only.

I’m not sure of my password for Eventbrite, or don’t remember signing up to an account?

When you purchase a ticket to an event via Eventbrite, it makes an account for you (if you don’t have one already, associated with the purchasing email address). You will usually get an email asking you to verify the email address. Sometimes, it can go to your spam folder.

The Eventbrite password can be reset here: https://www.eventbrite.co.uk/reset-password

NB: Please use the email address you bought your ticket with as the ticket is tied to it. You need to use this email address to login with to Eventbrite.

Still unable to connect, despite getting into your Eventbrite account? 

Please email the following to marketing@metanoia.ac.uk and we will try to send an alternative way to join. This can be only sent to your email address you used to purchase the ticket with.

You must include the following 4 points of information:

-            Your Eventbrite order number

-            Your name

-            Your email address associated with the order

-            A photo/screenshot of the issue

Email only, please do not telephone the office; they will not be able to offer assistance. We will be able to look at the issue quicker via email.